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We’re here to get you through your insurance claims experience
Insurance Claims
What can we help you with?
Make a claim after a car accident
Beginning your auto claim can be easier than you think. Follow these simple steps designed to help you through the process.
Auto Insurance Claims Process
Stress-free claims
Car accidents can be stressful, but making a claim doesn’t have to be. Here are some helpful tips to guide you after an accident and throughout the claims experience. Whether your car is damaged or out of commission, we’re ready to help. Visit one of our TD Insurance Auto Centres, Preferred Vendors or an auto shop of your choice and get back on the road soon.
What To Do If Your Car Is Damaged
Whether your car is drivable or not, we're here for you through every stage. Before starting your insurance claim, it’s important to make sure you're safe first. Above all else, don’t forget to:
- Pull over to a safe spot and ensure that there are no injuries to you or anyone else in your vehicle. If you see that someone is injured, don’t move them
- Call 911 if there is an injury and try to stay calm
- Make sure you know where you are and make yourself visible
Once safe, start your claims process. Our dedicated advisors are here to provide a simplified claims experience while providing advice about what to do next and walking you through every step of the way.
What To Do If Your Windshield Is Cracked
If your windshield, or any other glass on your car, has been chipped, broken, or damaged in any way, we’ll work to resolve your insurance claim as quickly as possible. Here are some things to consider:
- Before you repair a window or windshield on your car, notify TD Insurance so we can work with you on the next steps
- Inform us if the vehicle is safe to drive
- Work with a repair service you trust. Our TD Insurance Auto Centres offer a wide variety of services under one roof. If you’re looking for another recommended option, TD Insurance can help you choose from our list of preferred vendors
- Contact us today at 1-866-454-8910 to start your claim
Coverage for windows and windshields is found under Collision, Comprehensive and All Perils. As they are included in the perils part of your coverage, you can feel confident you have coverage.
Interested in learning more? Read our article on how insurance covers cracked windshields.
What To Do After Common Car Accidents
Fender benders and minor accidents are the most common auto insurance claims we receive. So, what do you do if you find yourself in one of these situations?
- Before taking any other steps, make sure that everyone involved is safe and contact emergency services if needed
- Report the incident to TD Insurance within seven days to allow us to get started on your claim
- Take note of your surroundings: Where the incident took place, the weather conditions, and location are details that may be helpful to provide
- Be prepared to provide details on the incident if asked. We recommend having the following information ready:
- The year, make and model, of all vehicle(s) involved
- The registration and license plate number of the vehicle(s) involved
- The driver of the vehicle’s name, and driver’s license number
- The police officer's information or the related police report (if involved)
Your dedicated advisor will help you with any questions you may have.
Learn more about the Claims Experience
Car Claims Made Easy
Car accidents can be stressful but making and tracking a claim doesn’t have to be. You can learn how to start a claim using our mobile app and how to register for MyInsurance and track your claim status online. View both tutorials in our Digital Academy.
An easy way to track your claim
Now, you can feel confident about your claim's progress at every step.
With the TD Insurance auto claims tracker, you can track your claim from the moment it’s opened to the moment it’s closed, allowing you to follow every step of the experience.
We’re here for you when it matters the most
TD Insurance Auto Centres
We’ve made it easier for you to get the support you need for your car. TD Insurance Auto Centres have everything you need under one roof: repair professionals, rental cars and on-site TD Insurance claims advisors.
When you need support for your car, choose between one of our TD Insurance Auto Centres, one of our Preferred Vendors or opt for a body shop of your choice. We’re ready to get you through your accident and claims experience with dedicated claims advisors available at convenient hours.